Frequently Asked Questions
Everything you need to know about your Evercross shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, otherwise a flat rate of $5.95 applies.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are free of charge, and you can initiate the process through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide. We provide specific measurements for every garment and indicate whether the item runs true to size, small, or oversized.
What payment methods do you accept?
Evercross accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking page where you can monitor your package in real-time.
Are your materials sustainably sourced?
At Evercross, we are committed to ethical fashion. Over 60% of our current collection is made from recycled or organic materials, and we partner exclusively with fair-trade certified factories.